Service Desk Specialist, IT Support Professional

3 weeks ago


Kuwait City, Al Asimah Vectrus, Inc Full time
About Vectrus

Vectrus, Inc. is a leading provider of mission-critical services and solutions to the U.S. Government and its allies.

Job Overview

This Service Desk Administrator role offers a competitive salary of $60,000 - $80,000 per year, plus company-paid housing and transportation, a completion bonus, and tuition reimbursement program.

Responsibilities
  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
  • Serves as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production, application or system problems.
  • Collaborate with internal teams to analyze and resolve technical/non-technical events affecting Theater Operations.
  • Maintain accurate documentation of all activities throughout the duty shift that impacts Theater Operations.
  • Act as a single point of contact interfacing with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of Authorized Service Interruptions (ASIs) within the RCC-SWA area of responsibility (AOR).
Requirements
  • Candidates must adhere to DoD 8570.01-M requirements.
  • At least one baseline certification and one computing environment (CE) certification are required.
  • The authorized certifications for this job title include IAT Level: IAT II BASELINE, and Computing Environment (CE): Microsoft Certified: Azure Solutions Architect Expert.


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