Service Desk Operations Manager

12 hours ago


Kuwait City, Al Asimah Vectrus Full time
Job Description

This position is part of a dynamic team supporting LOGCAP in Kuwait.

Key Responsibilities
  • Support the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk.
  • Gain experience in supervising, coordinating, and overseeing daily Service Order Reception Center operations.
  • Exercise general supervision of Service Desk Seniors and Technicians.
  • Capture data on maintenance work order requests and preventative maintenance inspection forms for upload into the Computer Maintenance Management System.
  • Acquire a U.S. Government Driver's License and maintain a valid home-country driver's license.
Qualifications
  • High School Diploma or equivalency; some college courses in business or related field preferred.
  • At least five years of direct customer service communications experience.
  • Two years of work experience in a Service Desk or Customer Service environment.
  • Three years of leadership experience.
Required Skills
  • Experience working in a Service Desk or Customer Service environment.
  • Good command of English for effective phone, desk-side, and email support.
  • Previous supervisory, team leading, or management experience.
  • Ability to work effectively in a team environment, as well as independently.
Work Environment

Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.

Physical Requirements

Light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.



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