Human Resources Senior Associate

3 weeks ago

Kuwait City, Al Asimah Americana Restaurants Full time
Job Purpose:

Talent management at Americana Restaurants requires an expert in human resources to maintain and enhance the market's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

This role involves close collaboration with the market Ops Managers, Human Resources Shared Services team, and Finance to ensure proper implementation of HR policies and provide the required support to operations teams.


Key Responsibilities:
  • Drive implementation and execution of core HR programs and projects for the market.
  • Build strong working relationships with business partners based on credibility, partnership, and open communication.
  • Provide ongoing HR advisory services to management and employees across the market, explain policies, practices, and provide guidance on HR matters such as resource planning, performance & development, career development, and employee retention.
  • Contribute to the development and implementation of the annual HR Plan in partnership with the business and HR functions, ensuring cross collaboration and support is provided in achieving the plan.
  • Implement initiatives that support the development of a culture in which individuals and groups take responsibility for performance, growth, and continuous improvement.
  • Participate and contribute in projects, reviews, and initiatives to deliver change and improvements.
  • Proactively share best practices and update organization charts.
  • Prepare the annual manpower plan for the market and update it on a quarterly basis to ensure hiring requisitions are done based on needs.
  • Liaise with the staffing shared services teams to fulfill required manpower needs for all store-level employees.
  • Partner with the staffing shared services team in the interviewing process of local hire & overseas candidates, manage the nationality and gender mix to ensure having the right diversity in the workforce.
  • Ensure proper induction and onboarding for new employees, liaise with operations and training teams to ensure there are people on the bench to fill current and future store management positions.
  • Prepare the promotion list and request the required approvals and share it with the payroll team for implementation.
  • Ensure proper implementation of the compensation and benefits program to attract and retain talents and ensure internal equity.
  • Roll out the Continuous Performance Improvement (CPI) system and ensure it is implemented properly, starting from setting objectives at the beginning of the year, then Mid-Year Reviews, and the Year-End evaluations for all employees in the market.
  • Ensure development plans are completed as planned, support in conducting soft skills programs for Operations & RSC teams.
  • Conduct communication meetings with employees, hearing and resolving employee grievances, counseling employees and supervisors, conduct Employee engagement surveys to get employee feedback and suggestions on how to make Great Place To Work.
  • Ensure R&R activities and communication tools are in place and effective, ensure compliance with company policies, and partner with shared services teams in conducting investigations and applying the right disciplinary action.
  • Cascade, educate, and demonstrate Americana values to all employees, prepare and deliver detailed HR reports to senior management teams.
  • Track and analyze important HR metrics, participate in required investigations with HRSS related to major violations from employees in the market.
  • Monitor performance of newcomers through Probation Period Evaluations and take actions with low performers.

Requirements:
  • Bachelor's degree in Human Resources or a business-related discipline.
  • 3-5 years of HR experience, expertise in recruitment, selection, training, and development, performance management, and employee relations.
  • Proficient in Microsoft Office.
  • Strong communication skills at all organizational levels, with clear, concise, and influential written communication.
  • Achievement-oriented with strong problem-solving abilities.
  • Proven ability to build effective working relationships with both internal and external stakeholders.
  • Excellent negotiation, influencing, and persuasion skills.
  • Creative, resourceful, and pragmatic, with a positive, solution-focused attitude.
  • Previous experience preferred.

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