GCC Aftersales Manager
5 days ago
We are looking for a highly skilled Aftersales Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L in the Middle East.
About the RoleThis position requires managing service operations, driving customer retention, and enhancing dealership profitability through effective aftersales strategies.
The successful candidate will have a Bachelor's degree in Automotive Engineering, Business Management, or a related field, and 7+ years of experience in aftersales, service management, or dealership operations.
- Responsibilities:
- Lead and mentor aftersales staff to enhance team performance and customer experience.
- Handle escalated customer complaints and implement service improvement initiatives.
- Monitor post-service feedback trends and ensure customer satisfaction targets are met.
- Review follow-up completion rates and provide training for service staff as needed.
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