Administrative Support Associate

5 days ago


Kuwait City, Al Asimah Hilton Worldwide, Inc. Full time

Hotel Operations Administrative Support Associate is responsible for coordinating and supporting hotel operations to ensure exceptional guest service and seamless departmental execution. The role requires a high degree of organization, attention to detail, and effective communication skills.

Key Responsibilities:
  • Respond to all telephones, dispatches via 2-way communication system, and generates computerized reports to ensure compliance with service standards.
  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
  • Log and record all service requests, implementation, distribution, and closing of all Work Orders through the computerized Work Order System.
  • Coordinate and control office traffic while maintaining a positive, professional, and courteous image to ensure guest satisfaction.

The ideal candidate will have prior customer service/administrative support or housekeeping experience, with a strong ability to remain calm and perform essential functions during emergency situations. A Grade School education is required.

Hilton Worldwide, Inc. offers a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience, plus benefits such as medical, dental, and vision insurance, 401(k) plan, and paid time off. As a leading global hospitality company, Hilton is committed to providing exceptional opportunities for growth and development.



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