Customer Support Associate

1 week ago


Kuwait City, Al Asimah StriveNest Full time
Customer Support Associate

We are seeking a highly skilled and experienced Customer Support Associate to join our team at StriveNest. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and professional assistance via phone, email, and live chat.

About the Role

This is a challenging and rewarding role that requires a strong understanding of customer needs and a passion for delivering outstanding service. You will work closely with cross-functional teams to escalate complex issues and ensure timely resolution.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and live chat, ensuring a positive resolution to every interaction.
  • Troubleshoot technical issues and guide customers through product features and functionalities.
  • Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
  • Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • An empathetic and patient demeanor, with a genuine desire to help others.
  • Proficiency in using customer support software and CRM systems.
  • The ability to multitask and prioritize in a fast-paced environment.
What We Offer

In return for your expertise, we offer a competitive salary and benefits package, including health insurance and retirement savings options. You will also have the opportunity to work remotely from anywhere in the world and enjoy ongoing training and professional development opportunities to enhance your skills and advance your career.

Salary Range: $45,000 - $60,000 per year

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