Resort Ambassador

About Four Seasons

We are a global company that operates resorts and hotels around the world, known for our commitment to excellence and our dedication to creating exceptional experiences for our guests. Our people are our greatest asset, and we strive to attract and retain the best talent in the industry.

Job Description

This role involves supervising the bell staff to ensure smooth arrival and departure processes, handling guest interactions, and responding to requests in a timely and accurate manner. You will also be responsible for assisting guests with inquiries related to hotel services, hours of operation, key personnel, in-house events, directions, and more.

Your Key Responsibilities

• Supervise bell staff to ensure smooth arrival and departure processes, proper handling of luggage, and timely follow-up on guest requests.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries related to hotel services, hours of operation, key personnel, in-house events, directions, and more.
• Respond to all guest requests accurately and promptly, interacting with guests both in person and by phone.
• Resolve guest complaints effectively and identify opportunities to recognize and personalize the service experience for each guest.
• Provide accurate information to guests in a courteous manner, fill reasonable requests or requirements, and anticipate guest needs.
• Take messages for in-house or arriving guests according to procedures, emphasizing accuracy and proper follow-up.
• Properly handle incoming and outgoing mail, telexes, packages, and faxes.
• Know what activities are available in the city, such as theater, arts, exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc., and establish close contacts to provide information, ticketing, reservations, etc. for guests.

Requirements

• You have excellent reading, writing, and oral proficiency in English and Arabic languages.
• Two + years of experience working within a luxury hotel environment is considered an asset.
• You possess excellent interpersonal skills and communication skills.
• Cross-cultural sensitivity and customer service orientation are essential qualities.
• You have a guest-centric approach and understand the importance of meeting guest preferences.
• You can work effectively under pressure.
• Requires attention to detail and problem-solving skills.

Benefits

• We provide full board shared living accommodation in a high-quality compound.
• Complimentary nights at FS Hotels worldwide.