Store Experience Director

1 day ago


Kuwait City, Al Asimah Shaheen Center Full time

Job Description:

We are seeking an exceptional Store Experience Director to join our management team at Shaheen Center. As a key leader, you will be responsible for creating unforgettable shopping experiences for our customers and driving sales growth through exceptional customer service.

Main Duties:

  1. Design and implement customer experience strategies to drive loyalty and retention.
  2. Develop and manage budgets to achieve business objectives.
  3. Collaborate with cross-functional teams to drive product launches and promotional activities.
  4. Train and coach staff to deliver exceptional customer service.
  5. Conduct regular store audits to ensure compliance with company standards.
  6. Monitor and analyze sales data to identify trends and opportunities.
  7. Build strong relationships with internal stakeholders to drive business results.

Required Skills and Qualifications:

  1. Minimum 3 years' experience in retail management with a focus on customer experience.
  2. Proven track record of driving sales growth and improving customer satisfaction.
  3. Excellent leadership, communication, and interpersonal skills.
  4. Ability to work effectively in a fast-paced environment.
  5. Strong analytical and problem-solving skills.


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