Customer Service Lead

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

We are seeking an experienced Customer Service Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This position is responsible for overseeing the day-to-day operations of our customer service department, ensuring timely delivery of monthly telephone bills, and maintaining accurate records.

The ideal candidate will have a strong background in customer service, communication, and conflict resolution. They will be responsible for prioritizing tasks, managing multiple projects simultaneously, and providing exceptional customer service.

Responsibilities
  1. Prioritize and assign work to achieve maximum efficiency while maintaining quality reviews and reconciliations of the monthly cellular telephone bills.
  2. Develop and implement a comprehensive training program to ensure employees are cross-trained in reconciling all monthly telephone bills.
  3. Conduct regular meetings with employees to discuss performance, provide feedback, and address concerns.
  4. Prepare and submit reports to management on a regular basis, highlighting key performance indicators and areas for improvement.
  5. Collaborate with the ASG-KU S-6 on matters related to the PWS, monthly billings, investigations, and printing of the semi-annual ASG-KU Telephone Directory.


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