Customer Service Operations Manager

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Summary
We are seeking a highly skilled Customer Service Operations Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of our Service Desk.

About Us
HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of integrated logistics and supply chain solutions. We are committed to delivering high-quality services that exceed our customers' expectations. Our team is dedicated to providing innovative solutions that meet the unique needs of each client.

Responsibilities
The Customer Service Operations Manager will be responsible for:
  1. Providing exceptional customer service via phone, email, and in-person interactions
  2. Servicing as a liaison between customers and internal teams to resolve issues efficiently
  3. Developing and implementing process improvements to enhance customer satisfaction and experience
  4. Maintaining accurate records and reports to track customer interactions and service level agreements
  5. Leading and guiding a team of Service Desk representatives to achieve outstanding customer service results

Requirements
To be considered for this role, applicants must possess:
  1. A minimum of 5 years of experience in customer-facing roles, with a proven track record of delivering exceptional customer service
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders
  3. Strong leadership and management skills, with experience in supervising and developing teams
  4. Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  5. High school diploma or equivalent required; Bachelor's degree preferred

What We Offer
As a valued member of our team, you can expect a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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