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Customer Service Advisor

1 month ago

Kuwait City, Al Asimah Al Zayani Automotive Full time

WORKING HOURS: 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City. The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIESKey Responsibilities
  1. Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
  2. Provide customers with accurate information at all times.
  3. Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.
  4. Create complaint tickets correctly and in adherence with policies and procedures.
  5. Update the database with the most recent customer information.
  6. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectively and escalate cases to superiors if necessary.
  7. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
  8. Escalate cases that require intervention by the Call Service Manager.
  9. Assist colleagues and foster an environment of teamwork and collaboration.
  10. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
  11. Participate in project work where applicable.
JOB REQUIREMENTSAge:

Between 25-30

Gender:

Female

Education:

A diploma, University degree, or Bachelor's Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:
  • Prior experience in a customer service role.
  • Bilingual (Fluency in Arabic and English languages).
  • Willing to work two shifts.
  • Customer-focused Service, Telephone Manners, and Customer Support skills.
  • Strong communication and interpersonal abilities.
  • Problem-solving skills and ability to adapt to various situations.
  • Knowledge of luxury automotive brands is a plus.
BENEFITSAPPLY

Position Applying For: Customer Service Advisor

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. myemail@example.com) *

Nationality *

Age *

Gender: Male / Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes / No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes / No

Passport Number *

Passport Validity (DD/MM/YYYY) *

Do you have a Valid Kuwaiti Driving License? *

EMPLOYMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving *

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Format)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn / Al-Zayani Career Website / Social Media / Job Boards / Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding. I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time. I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

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