Customer Service Advisor

2 weeks ago

Kuwait City, Al Asimah Al Zayani Automotive Full time

WORKING HOURS: 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

CLOSING DATE

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City. The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIESKey Responsibilities
  1. Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
  2. Provide customers with accurate information at all times.
  3. Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.
  4. Create complaint tickets correctly and in adherence with policies and procedures.
  5. Update the database with the most recent customer information.
  6. Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectively and escalate cases to superiors if necessary.
  7. Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
  8. Escalate cases that require intervention by the Call Service Manager.
  9. Assist colleagues and foster an environment of teamwork and collaboration.
  10. Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
  11. Participate in project work where applicable.
JOB REQUIREMENTSAge:

Between 25-30

Gender:

Female

Education:

A diploma, University degree, or Bachelor's Degree in Business Administration or Marketing is preferable.

Experience:

Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills:
  • Prior experience in a customer service role.
  • Bilingual (Fluency in Arabic and English languages).
  • Willing to work two shifts.
  • Customer-focused Service, Telephone Manners, and Customer Support skills.
  • Strong communication and interpersonal abilities.
  • Problem-solving skills and ability to adapt to various situations.
  • Knowledge of luxury automotive brands is a plus.
BENEFITSAPPLY

Position Applying For: Customer Service Advisor

PERSONAL INFORMATION

First name *

Last name *

Phone Number (+965) *

Email - (ex. myemail@example.com) *

Nationality *

Age *

Gender: Male / Female

Do you have a Bachelor's Degree / Equivalent in Relevant field? * Yes / No

Educational Details - (ex. Bachelors In Business Administration) *

RESIDENCY STATUS

Country of Residence *

Are you currently in Kuwait? * Yes / No

Passport Number *

Passport Validity (DD/MM/YYYY) *

Do you have a Valid Kuwaiti Driving License? *

EMPLOYMENT INFORMATION

Current - Past Employer *

Current Position *

Reason for Leaving *

Current Salary (KWD) *

Expected Salary *

Covering letter (Optional)

Upload CV (in English, PDF or Word Format)

UPLOAD YOUR FILE

Additional Documents

UPLOAD YOUR FILE

How did you hear about us? * LinkedIn / Al-Zayani Career Website / Social Media / Job Boards / Referral

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding. I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time. I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.

Email me a copy of this application

#J-18808-Ljbffr

  • Service Advisor

    2 days ago

    Kuwait City, Al Asimah Boutique Michl1 Full time

    Job Summary:The Service Advisor is the main point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle needs, scheduling appointments, and ensuring a smooth and satisfactory service experience.Key Responsibilities:Greet customers and gather information about their vehicle concerns...

  • Service Advisor

    2 weeks ago

    Kuwait City, Al Asimah Al Mulla Group Full time

    Greet and welcome customers in a professional and friendly manner.Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.2 Service Scheduling:Schedule appointments for vehicle service,...

  • Customer Enquiry Advisor

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    DHL Express is seeking applications for Customer Enquiry Advisor in Kuwait. This is your chance to become an International Specialist in the timely pick-up and delivery of customer materials and shipments. Your amazing shipment handling abilities will enable our customers to grow their Global Business Join us and help us achieve our mission of Excellence...

  • Beauty Advisor

    2 weeks ago

    Kuwait City, Al Asimah Skindollize Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionSkindollize is proud to be part of The Face Shop, the world's most successful Korean Skincare Brand. With over 6000 stores worldwide and a significant presence in the GCC, we are a major player in the Beauty, Skincare, and Cosmetic sectors. Our brand, founded in 2003, combines...

  • Service Advisor

    2 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Responsibilities1 Customer Engagement:Greet and welcome customers in a professional and friendly manner.Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.2 Service Scheduling:Schedule...

  • Customer Service

    3 weeks ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Location: Kuwait CityJOB PURPOSEBuild and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.KEY ACCOUNTABILITIESManage file creation and all services...

  • Customer Service Representative

    6 days ago

    Kuwait City, Al Asimah beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through multiple channels, including phone, email, and live chat.Key Responsibilities:Answer incoming calls professionally...

  • Customer Service Representative

    2 weeks ago

    Kuwait City, Al Asimah beBeeCustomerService Full time

    Customer Service RepresentativeJob DescriptionWe are inviting local nationals with a passion for the automotive industry to apply for this position. As a customer-focused individual, you will be responsible for maintaining regular engagement with customers to ensure satisfaction and long-term loyalty.This role is ideal for individuals who are organized,...

  • Customer Service Advocate

    2 days ago

    Kuwait City, Al Asimah beBeeCustomerService Full time

    Job Description:We are seeking a highly skilled Customer Service Advocate to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across all communication channels.Your primary focus will be on maintaining regular engagement with customers to ensure satisfaction and long-term loyalty. You...

  • Officer Customer Services

    2 days ago

    Kuwait City, Al Asimah Kuwait and Middle East Financial Investment Company K.S.C.P. Full time

    Kuwait and Middle East Financial Investment Company K.S.C.P.Communicate with retail customers (online clients) and work with other internal departments to facilitate smooth workflow and ensure all customer instructions are handled promptly.Key ResponsibilitiesDaily correspondence.Clients management by all communications channelsHandling portfolios and...