Customer Service Representative

1 day ago

Kuwait City, Al Asimah Shastralok Full time

Career Opportunity

Job Description

At Shastralok, we are seeking a highly skilled and dedicated Customer Support Agent to join our Operations department. As the primary point of contact between us and visa applicants, you will ensure that every interaction is handled with professionalism and efficiency.

Main Responsibilities
  • Customer Support:
    • Respond promptly and professionally to inbound contacts from standard and platinum customers via chats, emails, and phone calls;
    • Proactively engage with customers to understand their needs and preferences, tailoring recommendations accordingly and providing accurate information;
    • Address customer inquiries, concerns, and requests effectively in a friendly and professional manner, striving for first-contact resolution;
    • Utilize product knowledge to assist applicants in understanding visa application options, requirements, and processes;
    • Maintain a comprehensive understanding of the company's products, services, and pricing.
  • Account Support:
    • Access customer accounts to review application history and perform necessary actions, such as updating information or appointment dates;
    • Demonstrate empathy, patience, and attentiveness in understanding and addressing customer needs;
    • Manage complaints by acknowledging escalated issues promptly and with urgency to reassure customers of our commitment to resolving their concerns;
    • Identify opportunities to upsell and promote additional products and services to customers during interactions;
    • Escalate unresolved tickets to the next level of support, taking ownership of the escalated issue, assuming accountability for its resolution, even if it requires involvement from other departments or higher management;
    • Collaborate with relevant internal teams or departments to gather necessary information or resources for resolving customer queries.
  • Outbound Campaigns:
    • Execute outbound campaigns aimed at reaching out to applicants and promoting our services;
    • Offer our additional services/products to visa applicants;
    • Conduct interviews with individuals contacted to gather comprehensive information and insights;
    • Tailor communication to each applicant's specific needs, inquiries, and concerns effectively, presenting our visa application services as solutions to their challenges and emphasizing the benefits to encourage conversions.
  • Brand Image:
    • Serve as the guarantor of customer support, ensuring that each interaction is characterized by professionalism, empathy, and effective problem-solving to meet and exceed customer expectations;
    • Respect the objectives determined and communicated in terms of response times;
    • Ensure compliance with all legal, regulatory, and company policies and procedures to maintain the integrity of operations, customer interactions, and protect the company brand.
    Required Skills and Qualifications
    • Essential Skills:
      • Be meticulous, pay attention to detail, and be accurate in your work;
      • Ability to adapt to changing visa requirements and procedures;
      • Proficient computer skills and the ability to work with document management systems and databases;
      • Able to work effectively in a fast-paced environment;
      • Capable of handling challenging customer interactions with professionalism.
    • Diplomas and Experience:
      • Matric in customer service related field;
      • Tertiary qualifications are an added advantage;
      • Previous customer service experience or in a call centre position is preferred.
    • Personal Skills:
      • Strong communication skills;
      • Empathy;
      • Fluent in English and Arabic - mandatory;
      • French is a big plus;
      • Organisation.

  • Customer Service Representative

    5 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled and customer-focused Customer Service Representative to join our Operations department.About the JobThe ideal candidate will be passionate about delivering exceptional customer service and satisfaction, ensuring that every interaction with Capago is handled with professionalism and...

  • Customer Service Representative

    1 week ago

    Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

    Customer Service Representative - BranchesDeliver high-quality service to customers through providing banking services.Generic AccountabilitiesGeneric Accountabilities are not specified for this role.Specific AccountabilitiesRespond to customer enquiries and provide customer service and support.Identify sales opportunities and pass these to the correct...

  • Customer Service Representative

    6 days ago

    Kuwait City, Al Asimah Zain Bahrain Full time

    About the RoleZain Bahrain is seeking a highly skilled and motivated Contact Center Agent to serve as the first point of contact between our company and our valued customers. As a Contact Center Agent, you will be responsible for handling a high volume of inbound calls and greeting customers in a courteous and professional manner.Your key responsibilities...

  • Customer Service Representative

    3 days ago

    Kuwait City, Al Asimah Zain Bahrain Full time

    About Zain BahrainZain Bahrain is a leading mobile voice and data services operator in the region, with a commercial footprint in 7 countries and a workforce of over 7900. We provide a comprehensive range of mobile voice and data services to over 42.4 million active customers.About the RoleThis role involves serving as the first point of contact between Zain...

  • Customer Service Director

    23 hours ago

    Kuwait City, Al Asimah Inaya Medical Center Full time

    Job OverviewInaya Medical Center seeks a seasoned Customer Service Director to lead the daily operations of the front desk and patient support services. This role ensures exceptional patient satisfaction by supervising a team of customer service representatives, streamlining processes, and maintaining a welcoming environment.

  • Customer Service Representative

    4 days ago

    Kuwait City, Al Asimah Al Zayani Automotive Full time

    Job DescriptionThis is a full-time, on-site role at Al Zayani Automotive in Kuwait City. The successful candidate will be responsible for delivering exceptional customer support and maintaining a high standard of customer service on a day-to-day basis.Key Responsibilities:Provide prompt and efficient assistance to customers via phone calls, ensuring all...

  • Aviation Customer Service Lead

    4 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About Us:Kuwait Airways is a leading airline that operates in the Middle East, providing safe and reliable transportation services to its passengers. We are committed to delivering exceptional customer service and creating a positive flying experience for our customers.Job Overview:We are seeking an experienced Customer Service Representative to join our...

  • Food Service Sales Representative

    3 days ago

    Kuwait City, Al Asimah Alyasra Foods Full time

    Fresh Graduates are welcomed to apply for the position of Food Service Sales Representative at Alyasra Foods.As a Food Service Sales Representative, you will work closely with management to achieve sales targets and develop strategic sales plans to expand market presence.The key responsibilities of this role include analyzing market trends and sales data to...

  • Technical Services Representative

    6 days ago

    Kuwait City, Al Asimah Lean Serv Full time

    About the RoleThis is an exciting opportunity to contribute to the success of Lean Serv as a Technical Support Representative. You will work closely with engineering, sales, and support teams to provide top-notch customer service and support.Key ResponsibilitiesAdminister service requests and maintain effective communication with stakeholders.Develop and...

  • Customer Service Supervisor

    1 day ago

    Kuwait City, Al Asimah Inaya Medical Center Full time

    We are seeking a Customer Service Supervisor to oversee the daily operations of the front desk and patient support services at our medical center. This role ensures a high level of patient satisfaction by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming and efficient environment for all patients and...

  • Customer Service Engineer

    6 days ago

    Kuwait City, Al Asimah Lean Serv Full time

    About the TeamLean Serv is a dynamic organization committed to delivering exceptional IT services to our customers. As a Technical Support Representative, you will be part of a collaborative and supportive team that values innovation, teamwork, and customer satisfaction.Key ResponsibilitiesAnalyze and resolve network issues, ensuring a robust production...

  • Customer Service Representative

    5 days ago

    Kuwait City, Al Asimah Principalia Full time

    About UsAt Principalia, we pride ourselves on providing a unique and engaging shopping experience for our customers. We believe that our staff are the key to achieving this goal, which is why we are committed to recruiting and developing talented individuals who share our values.We offer a comprehensive training program that will equip you with the skills...

  • Customer Service Coordinator

    1 week ago

    Kuwait City, Al Asimah Al Tayer Group Full time

    As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading...

  • Customer Service Associate

    2 weeks ago

    Kuwait City, Al Asimah Al Futtaim Private Company (LLC) Full time

    The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, as well as a variety of operational duties as assigned by the store management team (i.e., housekeeping duties, visual presentation standards, etc.).What you will do:Description of Accountability:Creates a sparkling clean and organized...

  • Customer Service Operations Manager

    1 day ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of our Service Desk. About UsHealthCare Dynamics Gen. Trading Company W.L.L is a leading...

  • Aviation Customer Service Specialist

    6 days ago

    Kuwait City, Al Asimah Abroad Work Full time

    Abroad Work is seeking a highly skilled and experienced Inflight Services Representative to join our team in Al-Kuwait. As an Aviation Customer Service Specialist, you will be responsible for providing exceptional service to passengers while ensuring their safety and comfort during flight.Job OverviewWe are looking for a dynamic and experienced Cabin Crew...

  • Customer Service Operations Specialist

    7 days ago

    Kuwait City, Al Asimah Valocity Limited Full time

    About UsAt Valocity Limited, we are dedicated to creating a safe and accessible environment for athletes to participate in sports. Our mission is to provide innovative digital risk management services, reporting tools, and insurance products to sports organizations, ensuring they comply with the changing athletic environment.Job SummaryWe are seeking a...

  • Sales Assistant

    5 days ago

    Kuwait City, Al Asimah Apparel Group Full time

    About UsApparel Group is a renowned global fashion and lifestyle retail conglomerate with a strong presence in the GCC region. Our company has earned multiple awards for its innovative approach to the industry, introducing iconic brands such as Nine West, Tommy Hilfiger, and ALDO.Job DescriptionWe are seeking a highly motivated and results-driven Retail...

  • Flight Service Representative

    4 days ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job OverviewThis Flight Service Representative position involves providing work directions to passenger check-in counters for OAL flights at Kuwait Airport. The ideal candidate will have 12 years of experience in passenger service and very good knowledge of English.Key Responsibilities:ENSURING THAT COUNTERS ARE ADEQUATELY MANNED DURING ALL OTHER CARRIER...

  • Customer Experience Representative

    6 days ago

    Kuwait City, Al Asimah Beside Group Full time

    We're looking for an experienced Sales Associate to join our team at Beside Group, a leading retail chain in the Middle East. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences and driving sales through customer service excellence.Key responsibilities include:Providing excellent customer service by...