Business Relationship Manager

1 day ago


Kuwait City, Al Asimah DELIVEROO Full time

We are seeking a highly skilled Business Relationship Manager to join our team in Kuwait. As a key member of the SMB Team, you will be responsible for managing a large portfolio of small to medium-sized restaurant partners. Your primary objective will be to drive core business performance and foster long-term partnerships.

Your responsibilities will include negotiating and developing account plans to support partner growth, resolving day-to-day issues, and identifying key focus areas for improvement. You will also manage ongoing relationship building and dedicated campaigns to drive improvements within your portfolio's performance.

Key Responsibilities:
  • Manage a portfolio of small to medium size partners, ensuring world-class customer service is provided to build strong partnerships with Deliveroo and our restaurants.
  • Support growth of partners through various communication methods, including email, phone, online presentations, and meetings where needed.
  • Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform.
  • Negotiate with partners to reach favorable outcomes, including contracts, renewals, extensions, product launches, and advertising revenue.
  • Represent your partners effectively and liaise with our teams to resolve partner needs.
  • Grow accounts to strengthen relationships with partners and drive positive outcomes for Deliveroo.
  • Execute campaigns to improve important performance metrics, including customer outcomes, restaurant retention, and overall operational performance.


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