Luxury Hotel Operations Manager

2 days ago


Kuwait City, Al Asimah Dubai Holding Full time

About Jumeirah Messilah Beach Hotel & Spa, a member of Dubai Holding:

Dubai Holding is a leading business conglomerate that has been making a significant impact on the global hospitality market for over two decades. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, offer unparalleled service excellence, signature dining experiences, and breathtaking architecture and design at the heart of every guest experience.

As part of our commitment to developing and empowering our colleagues to excel in world-class environments, we are seeking a highly skilled Duty Manager to join our front office team at Jumeirah Messilah Beach Hotel & Spa in Kuwait.

**Job Description:**

The successful candidate will be responsible for ensuring a smooth and efficient operation of the hotel, with particular focus on the front office department. This will involve handling and resolving guest complaints, assisting the Assistant Front Office Manager and Front Office Manager in supervising the front office departments' operation and communication, and maintaining agreed standards consistently within the front office department.

**Key Responsibilities:**

  • To ensure a smooth and efficient running of the hotel operation with particular focus on the front office department.
  • To handle and resolve guest complaints.
  • To assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Departments operation and communication.

**Requirements:**

  • Minimum 2 years of experience in a similar role in a five-star hotel.
  • Able to handle multiple tasks.
  • Work in a multicultural environment.
  • Carried out previous Duty Manager Role.
  • Proficiency in spoken and written business English.
  • Able to effectively communicate with all levels of colleagues and Management.

**What We Offer:**

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role offers excellent employee benefits, making it an attractive opportunity for high performers and those who aspire to work with one of the most luxurious brands in the hospitality industry.

Estimated Salary: KD 2,500 - KD 3,500 per month (approximately USD 8,300 - USD 11,600).



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