Front-Line Operations Director
1 month ago
**Job Title:** Front-Line Operations Director
Job Summary: We are seeking a highly skilled and experienced Front-Line Operations Director to lead the day-to-day operations of our reporting departments at Internationalhospital Kw. The successful candidate will be responsible for ensuring that our facilities are properly maintained, implementing innovative service culture to optimize patient experience, and consistently enforcing adherence to our hospital standards.
About the Role:
- Ensuring hospitality standards practiced by staff are in alignment with quality, health, and safety procedures.
- Serving as a liaison to coordinate efforts of hospitality departments to optimize patient experience and assist in handling customer complaints.
- Planning work schedules for individuals and teams and delegating assignments as necessary.
- Coordinating with hospital departments as required to ensure clear and efficient communication.
About You:
- A bachelor's degree or MBA in Hospitality Management or a related field.
- At least 5 years' experience directly related to the duties and responsibilities specified.
- Fluent in both conversational and written English.
- Customer-forward approach with strong problem-solving skills.
- Strong team building, employee development, and performance management skills.
What We Offer: A competitive salary of $120,000 - $180,000 per annum, commensurate with experience, plus a range of benefits including a comprehensive health insurance plan, retirement savings plan, and opportunities for professional growth and development.
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