Hotel Operations Director
8 hours ago
As a key member of IHG Hotels & Resorts, we are seeking an experienced and skilled Duty Manager to join our team.
About the Role
The Duty Manager will be responsible for ensuring the seamless operation of the hotel, delivering exceptional guest experiences, and upholding the brand's standards. This role requires strong leadership, excellent communication skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities
• Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring satisfaction throughout their stay.
• Operational Oversight: Supervise daily hotel operations, including front desk activities, housekeeping, and food and beverage services, to maintain high service standards.
• Team Leadership: Lead and motivate staff across various departments, providing guidance and support to ensure cohesive and efficient operations.
• Crisis Management: Handle emergencies or unexpected situations promptly and effectively, ensuring the safety and well-being of guests and staff.
• Administrative Duties: Oversee administrative tasks such as scheduling, reporting, and ensuring compliance with hotel policies and procedures.
Salary Information
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.
Requirements
To succeed in this role, you will need:
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and make sound decisions quickly
• Experience in hospitality or a related industry
Benefits
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Us
IHG Hotels & Resorts is a leading global hospitality company with a portfolio of 18 brands and over 6,000 hotels worldwide. We are committed to delivering exceptional guest experiences and creating opportunities for our employees to grow and develop.
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