Retail Operations Manager

3 days ago

Kuwait City, Al Asimah KDD Full time

Job Overview

KDD is seeking a highly skilled Retail Operations Manager to oversee the day-to-day operations of our retail kiosks. This role is responsible for ensuring the smooth functioning of our kiosks, maintaining high standards of customer service, and driving sales growth.

About the Role

We are looking for a results-driven leader who can manage multiple priorities, lead cross-functional teams, and develop strategies to improve operational efficiency. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Site Preparation: Maintain clean, safe, organized, and well-presented kiosks and stockrooms.
  • Equipment Management: Secure and maintain all necessary equipment and facilities before any event starts.
  • Coordination: Work closely with the marketing department to order raw materials and tools.
  • Staff Training: Conduct staff training and performance evaluations and provide ongoing coaching.
  • Team Coordination: Work as an active team member to ensure high standards of care and service.
  • Conflict Resolution: Address any accidents or complaints, reporting them appropriately.
  • Customer Interaction: Ensure excellent customer service and engagement at all kiosks.
  • Presentation: Maintain high standards of cleanliness and presentation at all times.
  • Sales and Inventory Reports: Prepare reports on sales volumes, product supply, and human resources.
  • Feedback and Improvements: Propose ideas to improve services and event quality.
  • Special Assignments: Perform any special assignments requested by the line manager.

Requirements

To be successful in this role, you will need:

  • Experience: Proven experience in a supervisory or managerial role within a retail environment.
  • Leadership: Strong leadership and organizational skills.
  • Communication: Excellent communication skills to motivate and inspire a team to achieve goals.
  • Language: Bilingual.
  • Education: A bachelor's degree is preferred.
  • Driving License: Must have a valid driving license.

Estimated Salary: $60,000 - $80,000 per year

This salary range is based on industry standards and takes into account factors such as location, experience, and qualifications.

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