Front Office Operations Manager

4 days ago


Kuwait City, Al Asimah Dubai Holding Full time

About Jumeirah Group and The Hotel:

Jumeirah Group, a prominent member of Dubai Holding, has been making a significant impact on the global hospitality market for over two decades with its Stay Different brand promise.

The award-winning destinations, such as the iconic Burj Al Arab Jumeirah, deliver exceptional service beyond expectations, elevated signature dining experiences, and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up operations to the next level of growth, it remains fully committed to developing and empowering colleagues to excel in world-class environments.

Jumeirah is dedicated to embedding equality, diversity, and inclusion in all practices, embracing a culture that celebrates diversity.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport, and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites, and 12 villas, seven restaurants, cafes, and lounges, a Talise Spa, a 200-metre private beach, two swimming pools, and a children's play area.

About the Job:

An exciting opportunity has arisen for a Front Office Operations Manager role to join the front office team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.

Main Responsibilities:

  • To ensure a smooth and efficient running of the hotel operation, with particular focus on the front office department.
  • To handle and resolve guest complaints.
  • To assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department's operation and communication.
  • To assist in maintaining and/or developing agreed standards consistently within the Front Office department.
  • To set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of house rules, and interdepartmental co-operation.
  • To cover as Night Manager for vacation and days off as and when required.

Requirements:

  • Should have a minimum of 2-year experience in a similar role in a five-star hotel.
  • Able to handle multiple tasks.
  • Work in a multicultural environment.
  • Previous experience as a Duty Manager.
  • Proficiency in spoken and written business English.
  • Able to effectively communicate with all levels of colleagues and management.

Estimated Salary: $45,000 - $60,000 per annum, depending on experience.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry.



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