Customer Service Representative

7 hours ago


Kuwait City, Al Asimah United Real Estate Company (URC) Full time

To excel in customer service, one must be proactive and empathetic. The role of a Call Center Agent at United Real Estate Company (URC) is to ensure customers receive accurate information and assistance in a timely manner, thereby maintaining the company's positive reputation.

Responsibilities

  • Efficiently handle inbound and outbound calls to cater to customer needs.
  • Identify customer requirements and provide effective solutions to their queries, concerns, and complaints.
  • Regularly inform customers about new products, services, and policies through targeted calls.
  • Resolve customer disputes by offering patient assistance and support.
  • Document all customer interactions and tickets in the CRM system for easy reference.
  • Maintain updated customer information in the CRM system to ensure seamless communication.
  • Collaborate with call center supervisors and agents to enhance customer service quality.
  • Adhere to the provided customer service script while interacting with customers.

Requirements:

  • A high school diploma or secretarial certification is essential.
  • Excellent English and Arabic language skills are mandatory for written and spoken communication.
  • A minimum of 2 years of experience as a Call Center Agent is required.


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