Client Success Strategist

1 day ago


Kuwait City, Al Asimah Brand Partners Middle East Full time

We're looking for a Client Success Strategist to join our team at Brand Partners Middle East. As a key member of our team, you'll be responsible for ensuring client satisfaction and driving business growth through strategic partnerships.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong relationships with key clients to understand their unique needs and objectives.
  • Journey Plan Optimization: Collaborate with clients to create optimized journey plans that meet their unique needs and objectives.
  • Field Force Management: Oversee the planning and execution of field force activities to ensure timely completion and high-quality results.
  • Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize operations processes.
  • Solution Development: Identify and develop solutions to address client pain points and drive business growth.

Requirements

  • Bachelor's degree in any field (Business Administration preferred)
  • Minimum 5-8 years' experience in mid-senior managerial positions in FMCG or Retail Industry
  • Excellent communication skills (verbal & written) and English proficiency
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Data analysis driven and good reporting skills
  • Time management and problem-solving skills
  • Customer-service oriented
  • High flexibility levels and working under pressure


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