
Automotive Sales Manager
4 days ago
As a Showroom Manager, you will be responsible for maintaining the showroom's appearance and efficiency of sales floor operations. Your primary objective is to provide exceptional customer service, ensuring that customers have an excellent experience when visiting our dealership.
Key Responsibilities:
- Customer Service: Greet and assist customers, respond to inquiries and complaints in a timely and professional manner.
- Showroom Layout: Organize showroom layout, facilities such as parking space, and product display to attract customers and smooth showroom traffic.
- Performance Targets: Achieve all set targets and objectives in a timely manner.
- Customer Satisfaction: Maintain a minimum of 95% in the Customer Satisfaction Index.
Additional Responsibilities include:
- Employee Supervision: Direct and supervise employees engaged in sales.
- Accurate Data: Ensure accuracy of window holder specification.
- Test Drives: Ensure test drives are appropriately conducted.
- Driver's License: Ensure team members hold a valid Kuwaiti Driver's License.
- Database Maintenance: Ensure customer prospecting database is constantly updated and maintained.
- Escalated Complaints: Attend to and resolve escalated customer complaints.
Language Requirements: Arabic - Fluent / Excellent, English - Fluent / Excellent
Educational Qualifications:
Primary: Bachelor degree (12th Standard + 3 years or 4 years degree) or equivalent with 10 years of experience.
Alternate: Diploma in Automobile/Electrical/Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 12 years of managerial experience.
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