Guest Experience Associate

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About Us

We believe in creating impressions that will stay with you for a lifetime. Our purpose is to deliver exceptional guest experiences through a world-class employee experience and company culture.

Our Team

Our team members around the world strive to become better, pushing ourselves to new heights and treating each other with respect and kindness. We know that the best way to enable our people to deliver these exceptional guest experiences is through a commitment to luxury with genuine heart.

Job Responsibilities
  1. Answering Phone Calls: Answer phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  2. Sales and Reservations: Capture sales for incoming calls related to room, spa, restaurant reservations, and in-room dining requests, accurately coordinating details of each reservation or request.
  3. Daily Reporting: Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
Requirements
  1. Experience: Minimum of a year experience working in a similar position in five-star luxury hotels.
  2. Languages: Excellent reading, writing, and oral proficiency in English and Arabic languages.
  3. Computer Literacy: Excellent computer literacy skills.
  4. Administrative Experience: Previous administrative experience.
What We Offer
  1. Accommodation: Full board shared living accommodation in a high-quality, well-resourced compound.
  2. Travel Opportunities: Complimentary nights at FS Hotels worldwide.
  3. Social Activities: Regular social and sporting events.
  4. Leave Tickets: Paid home leave tickets.
  5. Transportation: Transportation to and from work.
  6. Wi-Fi: Free Wi-Fi in accommodation and employee transportation buses.


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