Luxury Hotel Experience Manager

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Company Overview:
The Four Seasons is a prestigious hospitality company that values luxury, genuine heart, and exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to excellence.

About the Location:
A resort-like sanctuary in Kuwait's heart offers a modern urban oasis with striking sculptures, traditional design, and breathtaking views. This contemporary curation of Middle Eastern architecture seamlessly merges art and luxury, providing an unparalleled experience for guests. The hotel features soaring rooftop restaurants, leisure facilities, and spacious rooms, making it an ideal destination for those seeking relaxation and adventure.

Job Description:
The Concierge Agent will be responsible for supervising bell staff to ensure smooth arrivals and departures, handling guest interactions with professionalism and hospitality, and responding to requests in a timely and accurate manner. They will also assist guests with inquiries about hotel services, hours of operation, key personnel, and in-house events.

Key Responsibilities:
  • Supervise bell staff to ensure efficient arrival and departure processes
  • Handle guest interactions with the highest level of professionalism and hospitality
  • Assist guests with inquiries related to hotel services and operations
  • Respond to guest requests in a timely and accurate manner
  • Resolve guest complaints and provide personalized service experiences

Requirements:
To succeed in this role, you will need excellent reading, writing, and oral proficiency in English and Arabic languages. Two years' experience working in a luxury hotel environment is considered an asset. You must have excellent interpersonal and communication skills, cross-cultural sensitivity, and customer service orientation. Additionally, you should be able to work effectively under pressure, have attention to detail, and possess problem-solving skills.

Benefits:
The Four Seasons offers a range of benefits, including full board shared living accommodation in a high-quality compound, complimentary nights at FS Hotels worldwide, regular social and sporting events, paid home leave tickets, quality employee meals, free transportation to and from work, and free Wi-Fi in accommodation and employee transportation buses.

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