Director of Guest Experience

6 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description
We are seeking a highly skilled Senior Customer Service Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As a Senior Customer Service Manager, you will be responsible for developing and implementing guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.

About the Position
This role requires a minimum of 5 years of experience in a similar role, exclusively within the restaurant sector. You should have a Bachelor's degree in Hospitality Management, Business Administration or related field. Strong leadership and communication skills, with the ability to coach and develop teams to achieve business objectives are essential for this role.

Responsibilities
* Develop and implement guest relations training and policies to enhance customer service
* Lead cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements
* Collaborate with senior management to develop and implement strategic plans for improving customer satisfaction and loyalty

Benefits
We offer a competitive salary plus accommodation and bonus, as per Kuwait labor law plus airline ticket.

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