
Customer Experience Specialist
2 days ago
About HealthCare Dynamics Gen. Trading Company W.L.L.
Our MissionWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart.
Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our resort operations, you will be responsible for ensuring the smooth arrival and departure of guests, handling all guest interactions with the highest level of hospitality and professionalism, and resolving guest complaints in an accurate and timely manner.
Responsibilities- Guest Arrival and Departure: Supervise bell staff to ensure proper handling of luggage and follow-up on guest requests.
- Guest Interactions: Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Information Provision: Assist guests with inquiries regarding hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Problem Resolution: Respond to all guest requests in an accurate and timely manner, both in person and by phone, and resolve guest complaints.
What You Bring:
- Excellent reading, writing, and oral proficiency in English and Arabic.
- Two or more years of experience working within a luxury hotel or similar environment is considered an asset.
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Guest centricity and understanding the importance of guest preferences.
- Ability to work effectively under pressure.
- Attention to detail and problem-solving skills.
What We Offer:
- Full board shared living accommodation in a high-quality, well-resourced compound.
- Complimentary nights at FS Hotels worldwide.
- Regular social and sporting events.
- Paid home leave tickets.
- Quality employee meals.
- Free transportation to and from work.
- Free Wi-Fi in accommodation and employee transportation buses.
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