Guest Services Manager Role

2 days ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time
Job Description

We are looking for a highly skilled Director of Guest Relations to join our team.

The successful candidate will be responsible for leading the development and implementation of guest relations strategies, coaching and mentoring teams, and collaborating with cross-functional teams to drive service improvements.

Key Accountabilities
  • Develop and implement guest relations strategies, policies, and procedures.
  • Lead the execution of guest relations initiatives, ensuring alignment with corporate objectives.
  • Manage client relationships, ensuring excellent customer service is provided at all times.
  • Collaborate with marketing teams to develop promotional activities and campaigns that enhance customer engagement.
Requirements
  • Minimum 48 years old, with a minimum of 5 years of experience in a similar leadership role within the hospitality industry.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Strong understanding of customer relationship management principles and practices.


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