Customer Service Department Head

7 days ago


Kuwait City, Al Asimah Petzone Full time

Petzone is seeking a talented Customer Service Department Head to join our team. In this role, you will be responsible for overseeing the activities of our customer service staff, providing regular performance-related feedback, and strategizing and monitoring daily operations. You will also assist with the development and implementation of service policies, explain these to staff and customers, and maintain documentation pertaining to customer service department activities.

Your Key Responsibilities:
  1. Leadership: Provide guidance and support to customer service staff, ensuring they have the necessary tools and resources to excel in their roles.
  2. Policy Development: Assist with the development and implementation of service policies, explaining these to staff and customers.
  3. Documentation and Reporting: Maintain documentation pertaining to customer service department activities, providing valuable insights for process improvements.


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