Retail Operations Manager

3 days ago


Kuwait City, Al Asimah Azadea Group Full time
About This Role

We are seeking an experienced Retail Operations Manager to join our team, responsible for managing departmental activities and staff. The successful candidate will have a proven track record in driving sales growth while maintaining excellent customer service standards.

This role requires strong leadership skills, with the ability to motivate and develop team members to achieve high levels of performance. If you are a results-driven individual with a passion for retail, we encourage you to apply.

Key Responsibilities
  • Ensure that customers receive excellent service from shop staff, in a timely manner and in compliance with quality and customer service standards.
  • Implement company policies and procedures effectively, ensuring operational effectiveness across all areas of responsibility.
  • Conduct regular department meetings to communicate key objectives, events, and activities to the team, ensuring everyone is informed and aligned.
  • Provide ongoing training and development opportunities to employees, supporting their growth and ensuring high standards of performance are maintained.
  • Optimize merchandise presentation to drive sales growth and ensure it aligns with brand image and standards.
  • Monitor stock levels continuously, maintain accurate inventories, and reorder merchandise as needed to ensure adequate stocks and maximum range availability at all times.
  • Lead and manage department staff by setting goals, monitoring performance, developing, and motivating employees to achieve the highest levels of performance.
  • Specific to Multimedia: Plan and prepare team schedules on a weekly basis and submit them to the hierarchy.
  • Specific to Multimedia: Enforce up-selling and cross-selling within the team to maximize sales volume and ensure set targets are reached.
  • Specific to Multimedia: Conduct bi-yearly performance appraisals for department staff.
Requirements
  • Bachelor's Degree.
  • At least 3 years of experience in a managerial role.
  • At least 3 years of experience in retail.
  • Strong knowledge and understanding of shop operating procedures.
  • Proficiency in MS Office.
  • Fluency in English.
  • Strong product knowledge across all departments.
  • Developing and Motivating Others: level 3.


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