Head of Customer Interaction Design

7 days ago


Kuwait City, Al Asimah Jazeera Airways Full time
Role Overview:

This is a mid-senior level role responsible for designing, implementing, and managing integrated customer communication systems to ensure seamless and efficient customer interactions.

Main Accountabilities:
  • Strategy Development:
  • Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
  • System Implementation:
  • Lead the implementation of integrated CRM platforms, social listening tools, and communication systems to deliver proactive customer support.
  • Customer Experience Improvement:
  • Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
  • Process Optimization:
  • Streamline workflows for customer queries and issue resolution to improve response time and reduce operational costs.


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