Senior Customer Experience Manager
7 days ago
Jazeera Airways is seeking a highly skilled and experienced Senior Customer Experience Manager to lead the design, implementation, and management of integrated customer communication systems. This pivotal role involves overseeing end-to-end customer journeys, ensuring seamless and efficient interactions across all touchpoints.
Key Responsibilities:- System Implementation & Custodianship:
- Lead the implementation of integrated CRM platforms, social listening tools, and communication systems to deliver proactive customer support.
- Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
- Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
- Customer Communication Management:
- Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
- Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).
- Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
- Process Optimization:
- Streamline workflows for customer queries and issue resolution to improve response time and reduce operational costs.
- Automate repetitive customer service tasks using AI and chatbot technologies to enhance efficiency.
- Identify gaps in the customer journey and implement system or process improvements to address them.
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Manager - Customer Experience System
7 days ago
Kuwait City, Al Asimah Jazeera Airways Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Jazeera AirwaysSenior Manager Talent Acquisition and HR OpsJazeera Airways is seeking an experienced and innovative Manager - Customer Experience System to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design,...
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Manager - Customer Experience System
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Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJazeera Airways is seeking an experienced and innovative Manager - Customer Experience System to oversee and enhance end-to-end customer communication systems. This pivotal role involves the design, implementation, and management of integrated CRM platforms, social listening tools, and communication channels to ensure a seamless and efficient customer...
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