Unified Customer View Champion

2 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Are you a customer-centric innovator looking for a new challenge?

We are seeking a Unified Customer View Champion to lead the design, implementation, and management of end-to-end customer communication systems.

Key Responsibilities
  • Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
  • Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
  • Design and implement chatbots and AI-powered tools to automate repetitive tasks and provide efficient, real-time customer support.

Customer Communication Management

  • Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
  • Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).

Requirements and Qualifications

  • Bachelor's degree in Business Administration, Information Technology, Marketing or a related field.
  • Minimum 7 years of experience in customer experience systems management or a related role.
  • Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.


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