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2 days ago
This is an exciting opportunity for an Integrated CRM Platform Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.
We are seeking a highly skilled professional to lead the design, implementation, and management of end-to-end customer communication systems.
Responsibilities- Design and implement integrated CRM platforms, social listening tools, and communication systems to deliver seamless and proactive customer support.
- Develop a unified communication strategy that enables a single view of the customer across all platforms and touchpoints.
- Oversee integration of customer experience platforms with core systems, including reservations, operations, and marketing tools.
Customer Communication Management
- Design and manage an integrated communication platform to ensure consistency and efficiency in customer interactions across email, chat, SMS, social media, and call center channels.
- Monitor and optimize customer touchpoints to ensure first-level responses meet predefined service level agreements (SLAs).
- Implement social listening systems to gather actionable insights from customer feedback and improve service delivery.
Requirements and Qualifications
- Bachelor's degree in Business Administration, Information Technology, Marketing or a related field.
- Minimum 7 years of experience in customer experience systems management or a related role.
- Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.
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