Enterprise CRM Solution Architect

1 day ago


Kuwait City, Al Asimah SWATX Full time
Job Summary:
We are seeking a highly skilled Crm & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities:
  • Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
  • Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
  • Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
  • Manage customizations, configurations, workflows, and plugins within Dynamics 365.
  • Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
  • Ensure high availability, scalability, and security of CRM & Billing systems.
  • Troubleshoot performance issues and oversee system upgrades and patches.
  • Work with DevOps teams for CI/CD pipeline automation and deployment management.
  • Ensure compliance with regulatory, security, and data protection standards.

Requirements:
  • Bachelor's or Master's in Computer Science, Information Technology, or related field.
  • 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
  • Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.
  • Knowledge of billing models, invoicing processes, and subscription management.
  • Experience with RESTful APIs, SOAP, and integration patterns.
  • Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
  • Strong problem-solving and leadership skills.

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