CRM and Loyalty Manager

5 days ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time

Position Title: CRM and Loyalty Manager

Employment Type: Full Time

Salary: up to 1,300 KWD all-inclusive depending on experience and qualifications plus bonus

Benefits: as per UAE labor law, airfare and family benefits

Job Location: Kuwait

About the Client:

A well-known restaurant group of unique concepts across the Middle East.

Job Description:

  • Develop and execute CRM and loyalty strategies to enhance customer retention, engagement, and acquisition across diverse restaurant concepts.
  • Design and manage innovative loyalty programs tailored to casual, upscale, and premium dining audiences, ensuring seamless integration across all platforms.
  • Leverage customer data and insights to drive personalized marketing campaigns, monitor program performance, and deliver actionable recommendations.
  • Collaborate with cross-functional teams to align CRM initiatives with operational goals, ensuring exceptional customer experiences and measurable business growth.

Qualifications:

  • At least 3 years of experience in a similar role within the restaurant sector.
  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Technical proficiency in CRM software, loyalty platforms, and data analysis tools.
  • Open to candidates within the Middle East; current experience in Kuwait is preferred.
  • 48 years old and below.
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