Cloud-Based CRM

1 day ago


Kuwait City, Al Asimah SWATX Full time
Overview:
We are a dynamic team at SWATX seeking an experienced Crm & Billing Technical Lead to drive the design, development, and implementation of enterprise CRM and billing solutions using Microsoft Dynamics 365. As a key member of our organization, you will be responsible for leading complex projects, developing strategic partnerships, and fostering a culture of innovation and excellence. If you have a strong background in Microsoft Dynamics 365 and a passion for leadership, we encourage you to apply.

Key Responsibilities:
  • Lead the design, development, and implementation of enterprise CRM and billing solutions using Microsoft Dynamics 365.
  • Develop and maintain complex integrations with ERP, payment gateways, customer portals, and other enterprise systems.
  • Provide technical guidance to development teams, ensuring adherence to best practices in coding, architecture, and performance optimization.
  • Manage customizations, configurations, workflows, and plugins within Dynamics 365.
  • Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
  • Ensure high availability, scalability, and security of CRM & Billing systems.
  • Troubleshoot performance issues and oversee system upgrades and patches.
  • Work with DevOps teams for CI/CD pipeline automation and deployment management.
  • Ensure compliance with regulatory, security, and data protection standards.

Requirements:
  • Bachelor's or Master's in Computer Science, Information Technology, or related field.
  • 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
  • Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.
  • Knowledge of billing models, invoicing processes, and subscription management.
  • Experience with RESTful APIs, SOAP, and integration patterns.
  • Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
  • Strong problem-solving and leadership skills.


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