Enterprise Support Services Team Lead

8 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time

About Zain Bahrain

Zain Bahrain is a pioneering mobile telecommunications company in the Middle East. We have been operating since 1983 and have expanded rapidly since 2003.

We provide a range of mobile voice and data services to our customers, including commercial and residential services.

About the Role

The Head of Enterprise Support Service is a key leadership position at Zain Bahrain. The role involves leading and managing the support service team, setting departmental goals and performance targets, and ensuring service excellence and high customer satisfaction.

The role requires strong leadership and management skills, as well as excellent communication and problem-solving skills.

Key responsibilities include:

  • Leading and mentoring the support service team
  • Setting departmental goals and performance targets
  • Providing level 3 support to enterprise customers
  • Collaborating with cross-functional teams
  • Escalating critical issues to internal teams

Requirements

To be considered for this position, you should have:

  • A Bachelor's Degree in Business, Technology or a related field
  • +3 years experience in a managerial role
  • Experience in client-facing roles or Account Management roles

Skills and Qualifications

The ideal candidate will have:

  • Ability to lead and motivate stakeholders
  • Familiarity with business theory and methodology
  • Excellent written and verbal communication skills
  • Solid understanding of the telecommunications industry
  • Strong problem-solving skills and ability to identify and manage risks


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