Service Development Lead

7 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time

Zain Bahrain, the pioneer of mobile telecommunications in the Middle East, seeks a highly skilled professional to drive the core development, design, automation, and integration of lead to cash systems for B2B Enterprise solutions.

About the Role

The Enterprise Service Creation Engineer will be responsible for overseeing the development and design of core software/applications to facilitate the automation and documentation of all lead to cash processes for the B2B Enterprise team as well as Enterprise customer management systems.

Key Responsibilities:

  1. Develop and implement lead to cash systems that meet the design and software requirements for B2B Enterprise solutions.
  2. Collaborate with the B2B team to ensure alignment on latest requests for required designs, new fields, and steps with automation requirements for lead to cash processes.
  3. Coordinate with external providers for key change requests regarding the customization of proprietary software for Zain requirements.
  4. Manage internal integrations between lead to cash systems and other internal systems such as CPQ and SEIBIL.
  5. Ensure seamless communication and coordination between internal stakeholders to align lead to cash process developments.
  6. Evaluate KPIs for enterprise service creation activities and provide actionable recommendations to resolve pain points.
Required Skills and Qualifications

To excel in this role, you should possess:

  1. Strong leadership skills to inspire and motivate stakeholders towards a common goal.
  2. Excellent communication, presentation, and influencing skills across all levels of the organization.
  3. Experience in developing lead to cash systems.
  4. Proficiency in agile development frameworks.
  5. Knowledge of BSS Enterprise solutions is a plus.
  6. Understanding of system support processes specific to the telecom industry.
  7. Proficiency with Microsoft Office toolkit (Excel, PowerPoint).
  8. Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.


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