Head of Enterprise Support Service Manager
6 hours ago
About Zain Bahrain
Zain Bahrain is a leading mobile voice and data services operator in the Middle East. We offer a comprehensive range of mobile voice and data services to our customers.
The company has a workforce of over 7,900 employees and provides services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role
The Head of Enterprise Support Service is responsible for leading and managing the support service team at Zain Bahrain. This includes setting departmental goals, managing resources, ensuring service excellence and high customer satisfaction.
The role involves overseeing the provision of level 3 support to enterprise customers, collaborating with cross-functional teams to resolve customer issues, and escalating critical issues to internal teams.
Key responsibilities include:
- Leading and mentoring the support service team
- Setting departmental goals and performance targets
- Providing level 3 support to enterprise customers
- Collaborating with cross-functional teams
- Escalating critical issues to internal teams
Requirements
To be considered for this position, you should have:
- A Bachelor's Degree in Business, Technology or a related field
- +3 years experience in a managerial role
- Experience in client-facing roles or Account Management roles
Skills and Qualifications
The ideal candidate will have:
- Ability to lead and motivate stakeholders
- Familiarity with business theory and methodology
- Excellent written and verbal communication skills
- Solid understanding of the telecommunications industry
- Strong problem-solving skills and ability to identify and manage risks
-
Enterprise Support Services Team Lead
6 hours ago
Kuwait City, Al Asimah Zain Bahrain Full timeAbout Zain BahrainZain Bahrain is a pioneering mobile telecommunications company in the Middle East. We have been operating since 1983 and have expanded rapidly since 2003.We provide a range of mobile voice and data services to our customers, including commercial and residential services.About the RoleThe Head of Enterprise Support Service is a key...
-
Zain Bahrain Support Service Director
6 hours ago
Kuwait City, Al Asimah Zain Bahrain Full timeAbout the RoleThe Head of Enterprise Support Service is a senior leadership position at Zain Bahrain. The role involves leading and managing the support service team, setting departmental goals and performance targets, and ensuring service excellence and high customer satisfaction.The role requires strong leadership and management skills, as well as...
-
Enterprise Service Creation Manager
3 days ago
Kuwait City, Al Asimah Zain Bahrain Full timeZain Bahrain is seeking a talented individual to lead the development, design, automation, and integration of lead to cash systems for B2B Enterprise solutions.About the RoleThe successful candidate will be responsible for overseeing the development and design of core software/applications to facilitate the automation and documentation of all lead to cash...
-
Enterprise IT Support Specialist
2 days ago
Kuwait City, Al Asimah Vectrus Full timeWe are seeking an experienced Enterprise IT Support Specialist to join our team at Vectrus. As a key member of our IT department, you will be responsible for providing enterprise-level support for Active Directory and Windows File Services.Key Responsibilities:Provide expert-level support for Active Directory and Windows File ServicesCollaborate with project...
-
Kuwait City, Al Asimah Vectrus Full timeCompany OverviewVectrus is a leading provider of mission support services to the U.S. government and its allies.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in providing technical support and non-technical support regarding ITSM incident requests.Key Responsibilities:Provide enterprise level technical support...
-
Head of Hospitality Services
3 days ago
Kuwait City, Al Asimah Internationalhospital Kw Full timeLeadership OpportunityAre you a motivated and results-driven professional looking for a leadership opportunity? We're seeking an experienced hospitality manager to join our team as Head of Hospitality Services.In this critical role, you'll lead our hospitality operations, ensuring seamless execution and efficiency. You'll manage staff, maintain facilities,...
-
Cloud Enterprise Architect Role
7 days ago
Kuwait City, Al Asimah Arcus Search Full timeAt Arcus Search, we are proud to partner with a leading global conglomerate seeking a seasoned Cloud Enterprise Architect to join their Enterprise Architecture team in Kuwait. This pivotal role will focus on leading multiple small to medium-sized projects, with future responsibilities expanding to play a key part in the company's wide-scale...
-
Global Enterprise Systems Specialist
5 days ago
Kuwait City, Al Asimah V2X Inc Full timeOverviewV2X Inc. is a leading provider of innovative solutions that integrate physical and digital infrastructure to enhance security, streamline logistics, and improve readiness. With a strong commitment to integrity, respect, responsibility, and professionalism, our team works closely with clients to tackle complex challenges.Job DescriptionThe Active...
-
Head of Ophthalmology Services
3 days ago
Kuwait City, Al Asimah TAAHEED Full timeTAAHEED Pavilion is designed to provide state-of-the-art medical facilities, catering to the needs of our patients. As the Head of Ophthalmology Department, you will be responsible for overseeing the department's operations and ensuring that our patients receive the best possible care.Your primary focus will be on providing expert patient care through...
-
Head of Financial Services
6 hours ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout UsWe are seeking a highly skilled Head of Financial Services to lead our financial services team at HealthCare Dynamics Gen. Trading Company W.L.L.About the Role:Develop and implement financial strategies to enhance revenue growth and reduce costs.Lead the development and implementation of financial plans, forecasts, and models.Manage and coordinate...
-
Head of Academic Affairs
18 hours ago
Kuwait City, Al Asimah Independent Association Of Prep Schools Full timeWe are seeking a highly motivated and experienced individual to join our team as the Head of Humanities. As a key member of our leadership team, you will play a critical role in shaping the direction of our school and ensuring that our pupils receive an outstanding education.About This OpportunityRole Overview: The Head of Humanities will be responsible for...
-
Women's Team Support Specialist
7 days ago
Kuwait City, Al Asimah American University Of Kuwait Full timeThe Women's Assistant Coach plays a pivotal role in the success of our student-athletes at the American University Of Kuwait. This dynamic individual will support the head coach in all aspects of the program, including training, game preparation, player development, and recruiting.Key ResponsibilitiesCollaborate with the head coach to plan and execute...
-
Enterprise Security Engineer
3 days ago
Kuwait City, Al Asimah V2X Inc Full timeAbout V2X Inc\We are a global organization that provides innovative solutions to enhance security, streamline logistics, and improve readiness. Our team consists of experienced professionals who work closely with clients to tackle complex challenges with integrity, respect, responsibility, and professionalism.\This position offers a unique opportunity to...
-
Administrative Support Officer
6 hours ago
Kuwait City, Al Asimah Australian College of Kuwait (ACK) Full timeJob DescriptionThe Australian College of Kuwait (ACK) seeks a highly skilled and experienced Administrative Support Officer to join its team. As an essential member of the department, you will provide administrative support to ensure the smooth operation of our day-to-day activities.Main Responsibilities:Provide administrative assistance to the department,...
-
Enterprise Solutions Architect
3 days ago
Kuwait City, Al Asimah Alshaya Full timeAbout Alshaya: Alshaya is a leading international franchise operator for over 70 of the world's most recognised retail brands. We operate more than 2,400 stores across 7 divisions, with stores in 19 markets across the Middle East & North Africa, Russia, Turkey, and Europe.We are seeking an experienced Enterprise Solutions Architect to join our team,...
-
Assistant Department Head
3 days ago
Kuwait City, Al Asimah Hyatt Full timeJob DescriptionAs an Assistant Department Head - Guest Services, you will play a critical role in ensuring the smooth operation of the Front Office department at Grand Hyatt Kuwait City.You will assist the Front Office Manager in managing the department, ensuring maximum guest satisfaction in line with hotel standards. Your responsibilities will include...
-
Service Development Lead
3 days ago
Kuwait City, Al Asimah Zain Bahrain Full timeZain Bahrain, the pioneer of mobile telecommunications in the Middle East, seeks a highly skilled professional to drive the core development, design, automation, and integration of lead to cash systems for B2B Enterprise solutions.About the RoleThe Enterprise Service Creation Engineer will be responsible for overseeing the development and design of core...
-
Head Confectionery Manager
3 days ago
Kuwait City, Al Asimah Abroad Work Full timeJob Overview:We are seeking an accomplished Head Confectionery Manager to lead our pastry department at Abroad Work. As Head Confectionery Manager, you will be responsible for developing and executing strategic plans, managing inventory, and overseeing a team of skilled pastry chefs.Key Accountabilities:Drive business growth by creating innovative pastry...
-
Kuwait City, Al Asimah Pure Storage Inc. Full timeAbout Pure Storage Inc.Pure Storage Inc. is a pioneering leader in the development of innovative enterprise storage solutions. Our mission is to empower businesses to harness the full potential of their data, driving growth and success through simplified data consumption and interaction.A Career within SalesWe are seeking a highly motivated and...
-
Enterprise Solution Specialist
6 hours ago
Kuwait City, Al Asimah Zain Kuwait Full timeB2B Enterprise Team OverviewThe B2B Enterprise team is responsible for delivering innovative solutions to our customers. As an Enterprise Service Creation Engineer, you will play a critical role in driving the development of our lead to cash systems.Your Key ResponsibilitiesDevelop and maintain our lead to cash systems to ensure they meet the evolving needs...