Head of Enterprise Support Service Manager

6 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time

About Zain Bahrain

Zain Bahrain is a leading mobile voice and data services operator in the Middle East. We offer a comprehensive range of mobile voice and data services to our customers.

The company has a workforce of over 7,900 employees and provides services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

The Head of Enterprise Support Service is responsible for leading and managing the support service team at Zain Bahrain. This includes setting departmental goals, managing resources, ensuring service excellence and high customer satisfaction.

The role involves overseeing the provision of level 3 support to enterprise customers, collaborating with cross-functional teams to resolve customer issues, and escalating critical issues to internal teams.

Key responsibilities include:

  • Leading and mentoring the support service team
  • Setting departmental goals and performance targets
  • Providing level 3 support to enterprise customers
  • Collaborating with cross-functional teams
  • Escalating critical issues to internal teams

Requirements

To be considered for this position, you should have:

  • A Bachelor's Degree in Business, Technology or a related field
  • +3 years experience in a managerial role
  • Experience in client-facing roles or Account Management roles

Skills and Qualifications

The ideal candidate will have:

  • Ability to lead and motivate stakeholders
  • Familiarity with business theory and methodology
  • Excellent written and verbal communication skills
  • Solid understanding of the telecommunications industry
  • Strong problem-solving skills and ability to identify and manage risks


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