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Cloud Solution Architect

1 month ago

Kuwait City, Al Asimah Microsoft Full time
Cloud Solution Architect - Modern Work & Copilot Microsoft
  • Cloud Migration to M365: Driving Adoption of M365 Copilot using Best practice Adoption and change management practices (i.e., Prosci etc.)
  • Customer Centric: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
  • Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement, and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer-specific roadmaps that drive further growth & business value realization.
  • Business Impact: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
  • Technical Leadership: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate your customers' transformation journey.

Desired Candidate Profile

Required/Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

Company Industry:

  • IT - Software Services

Department / Functional Area:

  • IT Software

Keywords:

  • Cloud Solution Architect - Modern Work & Copilot
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