Cloud Solution Architect

9 hours ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing in Modern Work & Copilot, who is passionate about driving our customers' Productivity & AI transformation. This is a customer-facing role, owning both the cloud migration on M365 and copilot adoption in Kuwait - focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

This role is flexible in that you can work up to [50% from home].

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
  • Cloud Migration to M365, Driving Adoption of M365 Copilot using Best practice Adoption and change management practices (i.e., Prosci etc.)
  • Customer Centric: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes.
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
  • Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal.
  • Business Impact: Develop opportunities to drive Customer Success business results by ensuring decision makers understand Microsoft's M365 value proposition.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise.
  • Technical Leadership: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers' transformation journey.
Qualifications
Required/Minimum Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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