Desk Engineer

7 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Experience: 5 to 10 Years in Oil and Gas Industry (Client Facing will be preferable)

Location: Kuwait (Local Candidates are preferable)

Key Responsibilities:

  1. Serve as the focal point of contact for all customer account management matters.
  2. Build and maintain strong, long-lasting client relationships.
  3. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  4. Prepare the Design of Service (DOS) which includes what we will sell, such as TCO (Total Cost of Ownership), competency management, crew rotation, and deployer usage for client interface.
  5. Upload approved timesheets on ERP as per monthly set deadlines.
  6. Conduct weekly client activity levels (like market intelligence) with a view to discussing solutions with clients to reduce their burden, leading to our growth.
  7. Provide on-ground support as needed to ensure POs are in place for invoice approvals.
  8. Ensure the timely and successful delivery of our solutions (Design of Service - DOS) according to customer needs and objectives.
  9. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  10. Prepare reports on account status and market intelligence.
  11. Collaborate with the BD team to identify and grow opportunities within the territory.
  12. Assist with challenging client requests or issue escalations as needed.

Candidates with experience in the Oil and Gas industry are encouraged to apply by sending their resume to rmehta@getglobalgroup.com.

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