Technical Support Specialist for Enterprise Systems

2 days ago


Kuwait City, Al Asimah Vectrus Full time

This is a challenging opportunity to provide technical support and maintenance for enterprise systems in a dynamic environment.

About the Role

We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and resolving issues related to computer systems, software, and networks.

Key Responsibilities
  • Provide help desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
  • Use work order system to initiate, update, and track all user-generated work orders.
  • Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.
  • Install new versions, updates, service packs, or replacement parts for all supported unit equipment.
Requirements
  • Three years or more related experience.
  • High School Diploma or equivalent experience.
  • Must be a U.S. Citizen.
  • Must have and maintain a valid Secret clearance.
  • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs Comp TIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW Do D 8570.1-M.
Working Conditions

The ideal candidate must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well.



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