Enterprise IT Support Specialist

3 hours ago


Kuwait City, Al Asimah Vectrus Full time
Job Description

We are seeking an experienced Enterprise IT Support Specialist to join our team at Vectrus. The successful candidate will be responsible for providing enterprise-level technical support and non-technical support regarding ITSM incident requests.

Responsibilities:
  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
  • Serve as escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production, application or system problems.
  • Provide feedback and analysis of technical/non-technical events to internal Vectrus leadership and Watch Officers.
  • Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network-related trend analysis/metrics.
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles.
Additional Duties:
  • Create Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement.
  • Create, modify, delete user and computer objects within Active Directory.
  • Create, modify, and delete groups within Active Directory.
  • Provision, modify, delete Enterprise email accounts leveraging the DISA Enterprise Provisioning Online (DEPO) web portal.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Create, modify, staff Authorized Service Interruption Requests to designation Organizations for Theater Operations Coordination.
Requirements:

The ideal candidate will have a strong background in IT support and a proven track record of resolving complex technical issues. The following certifications are required:

  • IAT Level: IAT II
  • Cisco: CCNA Security
  • Cisco: CCNP: Certified Network Professional - Security
  • Comp TIA: CASP+ ce: Advanced Security Practitioner
  • Comp TIA: Security+ ce
  • GIAC: GCED: Certified Enterprise Defender
  • GIAC: GCIH: Certified Incident Handler
  • GIAC: GICSP: Industrial Cyber Security Professional
  • GIAC: GSEC: Security Essentials
  • ISACA: CISA: Certified Information Systems Auditor
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional
  • ISC2: SSCP: Systems Security Certified Practitioner
  • Comp TIA: Server+
  • Microsoft: 365 Certified: Enterprise Administrator Expert
  • Microsoft: 365 Certified: Messaging Administrator Associate
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate
  • Microsoft: 365 Certified: Security Administrator Associate
  • Microsoft: Certified: Azure Administrator Associate
  • Microsoft: Certified: Azure Database Administrator Associate
  • Microsoft: Certified: Azure Security Engineer Associate
  • Microsoft: Certified: Azure Solutions Architect Expert
  • Microsoft: Certified: Identity and Access Administrator Associate
  • Microsoft: Certified: Information Protection Administrator Associate
  • Microsoft: Certified: Security Operations Analyst Associate
  • Microsoft: MCSA: SQL 2016 Database Admin
  • Microsoft: MCSA: SQL 2016 Database BI Development
  • Microsoft: MCSA: SQL 2016 Database Dev
  • Microsoft: MCSA: Windows 10
  • Microsoft: MCSA: Windows Server 2012
  • Microsoft: MCSA: Windows Server 2016
  • Microsoft: MCSE: Cloud Platform and Infrastructure
  • Microsoft: MCSE: Core Infrastructure
  • Microsoft: MCSE: Database Management and Analytics
  • Microsoft: MCSE: Enterprise Devices and Apps
  • Microsoft: MCSE: Private Cloud 2012
  • Microsoft: MCSE: Productivity Solutions Expert
  • Microsoft: MCSE: Server Infrastructure 2012
  • Microsoft: MCT: Certified IT Professional
  • Microsoft: MCT: Certified Systems Administrator


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