Enterprise IT Support Specialist

We are seeking an experienced Enterprise IT Support Specialist to join our team at Vectrus. The successful candidate will be responsible for providing enterprise-level technical support and non-technical support regarding ITSM incident requests.

• Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
• Serve as escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production, application or system problems.
• Provide feedback and analysis of technical/non-technical events to internal Vectrus leadership and Watch Officers.
• Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network-related trend analysis/metrics.
• Maintain a high degree of customer service during all support interactions and adhere to all service management principles.

• Create Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement.
• Create, modify, delete user and computer objects within Active Directory.
• Create, modify, and delete groups within Active Directory.
• Provision, modify, delete Enterprise email accounts leveraging the DISA Enterprise Provisioning Online (DEPO) web portal.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Create, modify, staff Authorized Service Interruption Requests to designation Organizations for Theater Operations Coordination.

The ideal candidate will have a strong background in IT support and a proven track record of resolving complex technical issues. The following certifications are required:

• IAT Level: IAT II
• Cisco: CCNA Security
• Cisco: CCNP: Certified Network Professional - Security
• Comp TIA: CASP+ ce: Advanced Security Practitioner
• Comp TIA: Security+ ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• ISC2: SSCP: Systems Security Certified Practitioner
• Comp TIA: Server+
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator