Customer Experience Ambassador

5 days ago


Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

About Four Seasons Hotels and Resorts

Our philosophy is built around a simple yet powerful idea: that genuine, heartfelt connections between people are the key to creating unforgettable experiences.

We believe in treating everyone we meet with the same kindness, respect, and consideration that we would want for ourselves. Whether you're working with us, staying with us, or simply discovering our world, we strive to make every interaction a meaningful one.

In this spirit, we're seeking a Customer Experience Ambassador to join our team. This exceptional individual will be responsible for ensuring that every guest feels welcome, heard, and valued throughout their stay with us.

Responsibilities
  • Supervise bell staff to ensure seamless arrival and departure experiences for guests.
  • Provide impeccable hospitality and professionalism in all interactions with guests, accommodating special requests whenever possible.
  • Assist guests with inquiries related to hotel services, hours of operation, key personnel, events, directions, and more.
  • Respond promptly and accurately to guest requests, whether in person or by phone.
  • Resolve guest complaints and find opportunities to personalize service experiences for all guests.
  • Offer accurate information to guests in a courteous manner, fulfill reasonable requests, and anticipate guest needs.
  • Take messages for in-house or arriving guests according to procedures, emphasizing accuracy and follow-up.
  • Handle incoming and outgoing mail, telexes, packages, and faxes with care.
  • Familiarize yourself with local activities, such as theater, arts, exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc., and establish contacts to provide information, ticketing, reservations, etc. for guests.

Requirements
  • Excellent reading, writing, and oral proficiency in English and Arabic languages.
  • Two+ years of experience working in a luxury hotel environment is an asset.
  • Exceptional interpersonal and communication skills.
  • Cross-cultural sensitivity and customer service orientation.
  • Guest-centricity and understanding of guest preferences.
  • Ability to work effectively under pressure.
  • Requires attention to detail and problem-solving skills.

What We Offer
  • Full board shared living accommodation in a high-quality compound.
  • Complimentary nights at FS Hotels worldwide.
  • Regular social and sporting events.
  • Paid home leave tickets.
  • Quality employee meals.
  • Free transportation to and from work.
  • Free Wi-Fi in accommodation and employee transportation buses.

Hotel will apply for Kuwait work authorization for the successful candidate.



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