Customer Service Ambassador

5 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

The Customer Service Ambassador role at DHL Express involves answering customer calls and inquiries, ensuring customers' bookings and traces are actioned as per network standards.

Key Skills
  • Excellent customer service and communication skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office applications.
Job Overview

In this role, you will be responsible for providing a high level of customer service and professionalism, adhering to ISO procedures and safe working practices.

You will maintain a thorough knowledge of all departments, DHL network, products, and services to provide accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries.



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