Service Order Reception Specialist
24 hours ago
This role offers a unique opportunity for experienced customer service professionals to take on a leadership position and drive business results through exceptional service delivery.
Key Responsibilities- Service Excellence: Develop and implement strategies to deliver exceptional customer service, ensuring that every interaction meets or exceeds customer expectations.
- Team Leadership: Lead and motivate the Service Desk team to achieve high levels of performance and job satisfaction.
- Process Improvement: Analyze and improve processes to increase efficiency, reduce costs, and enhance overall productivity.
- Collaboration: Build and maintain strong relationships with stakeholders across the organization, promoting open communication and fostering a culture of collaboration.
- Education: High School Diploma or equivalency; some college courses in business or related field preferred.
- Experience: At least five (5) years of experience in direct customer service communications, with approximately two (2) years of work in a Service Desk or Customer Service environment.
- Skills: Strong leadership and problem-solving skills, ability to communicate effectively with diverse groups, and a commitment to driving business results.
- Supervisory Responsibilities: Direct oversight of Service Desk Seniors and Service Desk Technicians.
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