Service Order Reception Specialist

24 hours ago


Kuwait City, Al Asimah Vectrus Full time
Service Delivery Excellence

This role offers a unique opportunity for experienced customer service professionals to take on a leadership position and drive business results through exceptional service delivery.

Key Responsibilities
  • Service Excellence: Develop and implement strategies to deliver exceptional customer service, ensuring that every interaction meets or exceeds customer expectations.
  • Team Leadership: Lead and motivate the Service Desk team to achieve high levels of performance and job satisfaction.
  • Process Improvement: Analyze and improve processes to increase efficiency, reduce costs, and enhance overall productivity.
  • Collaboration: Build and maintain strong relationships with stakeholders across the organization, promoting open communication and fostering a culture of collaboration.
Requirements
  • Education: High School Diploma or equivalency; some college courses in business or related field preferred.
  • Experience: At least five (5) years of experience in direct customer service communications, with approximately two (2) years of work in a Service Desk or Customer Service environment.
  • Skills: Strong leadership and problem-solving skills, ability to communicate effectively with diverse groups, and a commitment to driving business results.
  • Supervisory Responsibilities: Direct oversight of Service Desk Seniors and Service Desk Technicians.

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