Banquet Operations Manager

3 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About Us
At Four Seasons, we're a collective of passionate individuals who strive for excellence in delivering exceptional experiences to our guests. Our dedication to luxury with genuine heart is reflected in every aspect of our business.

We believe that creating lasting impressions begins with treating others with respect and kindness. Whether you work with us, stay with us, or simply visit us, we aim to make your experience unforgettable.

About the Location

The Kuwait City resort offers a unique blend of modern urban charm and traditional Middle Eastern architecture. This breathtaking oasis features stunning art installations, spacious rooms, and world-class amenities. Discover the perfect haven to relax and unwind amidst the bustling city.

Our luxury resort boasts an infinity pool, rooftop restaurants, and lush parkland surroundings. Guests can enjoy complimentary transportation to and from work, as well as other perks designed to enhance their stay. With easy access to local malls and souks, you'll be spoiled for choice when it comes to exploring the city's delights.

Your Role

This is a high-profile position requiring strong leadership skills, excellent communication, and the ability to multitask efficiently. You will oversee the Banquet team, develop training programs, manage staff, and ensure seamless event execution. Your attention to detail and commitment to quality standards will be instrumental in upholding Four Seasons' reputation for excellence.

Key Responsibilities

1. Hire, train, motivate, and oversee the Banquet team to uphold Four Seasons' service standards.
2. Develop and maintain training programs to ensure professionalism and consistency in service.
3. Schedule and manage staff efficiently while adhering to labor costs.
4. Supervise the care, security, and maintenance of banquet equipment.
5. Maintain high housekeeping standards in storage and operational areas.
6. Oversee shift supervision, particularly for VIP and high-profile functions.
7. Coordinate with internal departments to ensure seamless event execution.
8. Prepare payroll, gratuity reports, and banquet checks for financial processing.
9. Attend catering and operational meetings to stay aligned with upcoming functions.
10. Oversee event setup, service execution, and last-minute adjustments as needed.
11. Communicate directly with event hosts to ensure their expectations are met.
12. Monitor staff appearance, professionalism, and compliance with Four Seasons' quality standards.
13. Collaborate with purchasing, culinary, stewarding, housekeeping, and third-party vendors.
14. Uphold safety procedures and respond effectively to hotel emergencies.

Requirements

To succeed in this role, you'll need at least two years' experience in a similar position within a luxury five-star hotel in the Middle East. Strong leadership and team management skills are essential, along with fluency in English and Arabic (spoken and written). Excellent organizational and time management abilities, combined with problem-solving skills and a proactive mindset, will serve you well in this dynamic environment.

Benefits

You'll enjoy full-board single living accommodation in a high-quality residence, as well as complimentary stays at Four Seasons Hotels worldwide. Regular social and sporting events, paid home leave tickets, and high-quality employee meals are just a few perks of working with us. Comprehensive medical coverage ensures your well-being, too.

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