Manager of Operations

1 week ago


Kuwait City, Al Asimah Future Kid Entertainment & Real Estate Co. Full time

Key Responsibilities

The successful candidate will be responsible for:

  • Develop Strategic Plans: Prepare and implement annual forecasts, business capture plans, and strategies to drive growth and profitability.
  • Drive Operational Excellence: Develop and execute the department's annual business plan, focusing on process improvement and cost optimization.
  • Lead Operational Functions: Oversee operational functions, manage staff, and ensure optimal performance across all areas.
  • Maintain Stakeholder Relationships: Foster cooperative relationships with the executive team and key stakeholders.
  • Enhance Employee Performance: Coach employees to enhance performance, efficiency, and productivity, aligning with company goals.
  • Improve Efficiency: Drive initiatives to improve operational efficiency, reduce costs, and increase margins.
  • Plan and Implement New Initiatives: Plan, manage, and contribute to the implementation of new machinery, games, and rides, ensuring seamless integration.
  • Ensure Quality Standards: Ensure all machinery, games, and rides meet quality standards, operating cost-effectively and efficiently.
  • Design Operational Systems: Design and refine operational systems, processes, and best practices to ensure organizational well-being and success.
  • Manage Inventory and Supplies: Plan game purchases, manage inventory, and optimize warehouse efficiency to minimize waste and maximize ROI.
  • Achieve Strategic Objectives: Contribute to achieving the company's strategic and operational objectives, driving growth and profitability.
  • Analyze Financial Data: Analyze financial data and statements to identify opportunities for improved profitability and inform business decisions.
  • Ensure Regulatory Compliance: Ensure compliance with government regulations and permissions for games and related operations.
  • Establish Customer Service Policies: Establish policies on customer services and product offerings, aligning with company values.
  • Monitor Operational Procedures: Conduct regular reviews of operational procedures to ensure continuous improvement and operational excellence.
  • Forecast Talent Requirements: Forecast talent requirements and manage strategic recruitment and retention efforts to maintain a high-performing team.
  • Communicate Job Descriptions: Ensure all team members are aware of their job descriptions, duties, and responsibilities.
  • Set Individual Objectives: Set individual objectives for key roles and monitor progress to achieve targeted goals.

Essential Qualifications

  • Operations Management Skills: Proven experience in operations management, facility management, and staff supervision.
  • Experience in Entertainment or Leisure Facilities: Experience in managing entertainment or leisure facilities, with a focus on customer satisfaction.
  • Strong Organizational and Problem-Solving Skills: Strong organizational and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to Work Under Pressure: Ability to work under pressure and handle multiple tasks simultaneously.
  • Knowledge of Health and Safety Regulations: Knowledge of health and safety regulations and industry standards.
  • Previous Experience in the Entertainment Industry: Previous experience in the entertainment industry is highly valued.
  • Bachelor's Degree in Business Administration: Bachelor's degree in Business Administration or a related field, with relevant coursework in operations management.


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