
Manager of Operations
1 week ago
Key Responsibilities
The successful candidate will be responsible for:
- Develop Strategic Plans: Prepare and implement annual forecasts, business capture plans, and strategies to drive growth and profitability.
- Drive Operational Excellence: Develop and execute the department's annual business plan, focusing on process improvement and cost optimization.
- Lead Operational Functions: Oversee operational functions, manage staff, and ensure optimal performance across all areas.
- Maintain Stakeholder Relationships: Foster cooperative relationships with the executive team and key stakeholders.
- Enhance Employee Performance: Coach employees to enhance performance, efficiency, and productivity, aligning with company goals.
- Improve Efficiency: Drive initiatives to improve operational efficiency, reduce costs, and increase margins.
- Plan and Implement New Initiatives: Plan, manage, and contribute to the implementation of new machinery, games, and rides, ensuring seamless integration.
- Ensure Quality Standards: Ensure all machinery, games, and rides meet quality standards, operating cost-effectively and efficiently.
- Design Operational Systems: Design and refine operational systems, processes, and best practices to ensure organizational well-being and success.
- Manage Inventory and Supplies: Plan game purchases, manage inventory, and optimize warehouse efficiency to minimize waste and maximize ROI.
- Achieve Strategic Objectives: Contribute to achieving the company's strategic and operational objectives, driving growth and profitability.
- Analyze Financial Data: Analyze financial data and statements to identify opportunities for improved profitability and inform business decisions.
- Ensure Regulatory Compliance: Ensure compliance with government regulations and permissions for games and related operations.
- Establish Customer Service Policies: Establish policies on customer services and product offerings, aligning with company values.
- Monitor Operational Procedures: Conduct regular reviews of operational procedures to ensure continuous improvement and operational excellence.
- Forecast Talent Requirements: Forecast talent requirements and manage strategic recruitment and retention efforts to maintain a high-performing team.
- Communicate Job Descriptions: Ensure all team members are aware of their job descriptions, duties, and responsibilities.
- Set Individual Objectives: Set individual objectives for key roles and monitor progress to achieve targeted goals.
Essential Qualifications
- Operations Management Skills: Proven experience in operations management, facility management, and staff supervision.
- Experience in Entertainment or Leisure Facilities: Experience in managing entertainment or leisure facilities, with a focus on customer satisfaction.
- Strong Organizational and Problem-Solving Skills: Strong organizational and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to Work Under Pressure: Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of Health and Safety Regulations: Knowledge of health and safety regulations and industry standards.
- Previous Experience in the Entertainment Industry: Previous experience in the entertainment industry is highly valued.
- Bachelor's Degree in Business Administration: Bachelor's degree in Business Administration or a related field, with relevant coursework in operations management.
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