
Network Operations Expert
4 days ago
Job Overview
">Nasco General Trading & Cont is seeking an experienced IT Specialist to take on the role of Technical Support Manager.
The ideal candidate will possess extensive knowledge of IT systems and applications, with a proven track record in network management and help desk support.
Key Responsibilities:
- Establish and maintain IT infrastructure and standards to ensure seamless integration and optimal performance across departments and projects.
- Provide expert advice on IT solutions, recommending the most suitable options to meet business needs.
- Deliver technical support and training to employees, empowering them to utilize technology effectively and efficiently.
- Act as a liaison between end-users and higher-level support teams, ensuring prompt issue resolution and high-quality service delivery.
- Install, configure, and troubleshoot software and hardware, including printers, network cards, and other essential devices.
- Monitor system and network performance continuously, identifying areas for improvement and implementing corrective measures.
- Conduct thorough troubleshooting, repairs, and data restoration to minimize downtime and maximize efficiency.
- Prioritize performance maintenance activities, such as regular backups and updates.
- Collaborate with other professionals to uphold standards and ensure optimal functionality, driving innovation and excellence in IT services.
Requirements:
Candidate Profile:
- Bachelor's degree in computer science, IT, or a related field from a reputable institution.
- Extensive experience in network management and help desk support is highly desirable.
- Deep knowledge of IT systems and applications, with a solid understanding of TCP/IP protocols and LAN/WAN configuration.
- Proven ability to troubleshoot and repair complex issues, demonstrating exceptional problem-solving skills.
- Excellent communication and interpersonal skills, with the capacity to work effectively with diverse stakeholders.
- Great attention to detail, coupled with strong organizational and coordination abilities.
- Proficiency in Microsoft Suite (365, Office) and other relevant tools.
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