Account Manager Kuwait

1 week ago


Kuwait City, Al Asimah Ooredoo Full time
Job Title: Account Manager, SOHO / Phono Subsidiary of Ooredoo Kuwait

Field: B2B

Contract Type: Full Time - Permanent

Location: Kuwait - Kuwait City

The Role:

  • Defend existing customer contract base (farming)
  • Grow existing customer contract base (farming)
  • Acquire new customers (Hunting)
  • Achieve revenue targets set by the sales leadership.
  • Achieve total contract value (TCV) targets set by the sales leadership (if appropriate)

Key Responsibilities and Deliverables:

  • Proactively identify, qualify and win new Data Centre customers.
  • Develop a strategy to win targeted major accounts from ISP competitors.
  • Identify client requirements and prepare a strategic suitable proposal to meet those requirements.
  • Participate in marketing and product development discussions in order to better analyse customer and market IT needs.
  • Keep abreast of the market changes & new technologies, proactively predict and utilize market opportunities towards future business growth.
  • Identifying potential new clients and business opportunities related to Cloud, IoT, and SAP.
  • Generating ways to attract new clients, whether through marketing, tailored offers, specific bundles.
  • Liaising with clients in order to identify their needs and make sure the presales team prepares the proposal with the right requirements.
  • Dealing with client escalations, if any.
  • Assist the collection team in ensuring that clients pay on time.
  • Communicating client agendas to other members of staff, especially presales and the operations teams.
  • Maintaining a good understanding of clients and their business strategies, and suggest IT and cloud solutions that help the customers in cutting costs and improving their business.
  • Acting as the first point of contact for company clients.
  • YTD Billed Revenue Achievement must be greater than or equal to 100% of YTD Billed Revenue Target.
  • The weighted Annual Contract Value of pipeline opportunities related to cloud and datacentre must be greater than or equal to 3 times the annual New Revenue target.
  • The Coaching Session Fulfilment Rate must be greater than or equal to 90%.
  • Be the first point of contact for large specialised, high end or multinational corporate enquirers that have been referred and qualified by Corporate Lead Management.
  • Develop ongoing relationships with product managers, solution specialists and development teams to identify opportunities for growth within the specific target segments.
  • Support the Service Account Managers in B2B Sales who have the personal contacts to deal with large multinationals, with technical issues and relationship management, as required.
  • Providing on-the-job coaching to Service Account Managers, as required to ensure that knowledge is shared and sales skills are developed.
  • To work to meet (or exceed) agreed billed revenue targets throughout the financial year.
  • To use the prescribed Sales Force Automation tool (SFA) or standard Excel Template to record sales opportunities and to ensure that these are complete, up-to-date, and accurate.
  • To use the Ooredoo Way of Opportunity Management (The 5 Gate process) to manage sales opportunities through the sales cycle.


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